IT Outsourcing

Capita IT Services' approach to outsourcing delivers real benefits to our clients’ operations and IT services.

We offer clients the opportunity to outsource their IT in part or in full and to realise benefits including service improvements, increased customer satisfaction and reduced costs. We consistently achieve client satisfaction levels above SLAs, delivering quality and flexibility as standard.

Why choose Capita IT Services for IT outsourcing?

• Improved business performance
  • Reduced costs through pragmatic, straightforward methods
  • Enhanced revenue
  • Business change enabler using a collaborative approach 
• Certainty
  • Improved ROI (Return on Investment)
  • Managed IT costs
  • Tailored, reliable service delivery to agreed KPIs (Key Performance Indicators)
• Flexibility
  • IT transformation
  • Flexible resourcing with TUPE experience as well as access to wider skills and knowledge of the Capita business
  • Extensive service portfolio across various markets and customers

Clients can focus on their core business whilst we manage their IT infrastructure. Furthermore by appointing Capita IT Services as your outsourcing company you have access to:

• Over 1800 specialist and skilled technical resources
• Two primary data centres
• 15 key service delivery centres

We already:

• Manage over 22,000 server environments
• Support over 90 different LOB applications
• Enable over 4,000 people a day to book their practical driving test on-line
• Manage over 50,000 project days per annum
• Manage over 154,000 desktops / laptops
• Manage over 650,000 service interactions per annum
• Provide IT support to over 2,400 schools

With expertise in all major technology areas and strong partnerships with all the significant vendors, whatever clients’ infrastructure and applications we are able to offer IT support services. We hold numerous vendor accreditations and support in excess of 90 different applications across over 250 client sites. We work in partnership with the leading vendors including BT, Cisco, Citrix, Dell, HP, IBM, Microsoft, NetApp, Oracle and VMware, to name just a few.

We also have an understanding of numerous market sectors enabling us to transform and manage existing services as well as create and run completely new IT service infrastructures whichever the clients’ particular sector.

As a major IT outsourcing company, we not only manage the IT services for Capita Group Plc but also for clients including O2, Geldards, Experian, Manchester City Council and Swindon Borough Council.

• Managed desktop and laptop services
• User security services
• Thin client services
• Network security services
• Centralised hosting services