In June 2007 Sheffield City Council, England’s third largest Metropolitan Authority, started an 18 month procurement through the Competitive Dialogue process for a strategic partner to deliver the following services:
- ICT
- Revenues and Benefits
- HR and Payroll
- Financial Business Transactions
- Transformation Services
Capita was appointed Preferred Bidder in November 2008; a contract was signed in December 2008 with a value in excess of £200m for 7 years with three optional extensions of 2 years.
“In choosing Capita we selected a partner who has the experience and understanding of our service to ensure both a smooth transition of people and services but also to support the transformation of our services going forward. The transition has been a great success and has set the foundations for a strong partnership. It provides us with a great basis from which, together with Capita, we can create a step change in service improvements for both our citizens and our employees.”
Laraine Manley
Director of Corporate Resources
Sheffield City Council
The scope and scale of the ICT service included:
- Desktops: 7000 desktops and 1000 laptops
- Datacentre: server farm and mainframe
- Voice and Data: 5700 handsets and 300 sites
- Applications: 50 critical, 66 high and 373 medium/low priority
- Service Desk facilities including third party management
- Bulk Printing Services in excess of 2,000,000 pages per year
Transition was successfully achieved within 7 weeks and included the TUPE transfer of over 500 staff from three employers with service commencing on 5 January 2009.
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