O2 had previously outsourced IT support but the resultant service no longer matched the requirements of its IT users and the company’s future strategy. In consultation with leading IT analysts Gartner, O2 reviewed service providers and, following a comprehensive bid process, selected ComputerLand (now part of Capita IT Services) to manage its IT support.
“Financially, ComputerLand* have enabled O2 to realise significant support and procurement cost savings and qualitatively improved the speed of incident resolution. ComputerLand* are easy to work with, understand our needs well and has done everything they said they would. ComputerLand* have enabled us to improve service quality, increase customer satisfaction and reduce our costs.”
Robert Savill
Head of Infrastructure Services
O2
ComputerLand* transformed the way the IT support is delivered to enable much faster incident resolution. This best use of technology and best practice process is combined with a strong focus on customer satisfaction and ComputerLand* regularly poll users to measure their satisfaction. Additionally, ComputerLand* provides a range of portfolio management services and manage O2’s IT procurement with a commitment to provide O2 with ongoing savings.
The service encompasses 14,500 desktop/laptop PCs, 1,000 printers and over 1,000 Intel servers spread across 40 corporate and 412 retail locations.
* (ComputerLand is now part of Capita IT Services)
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