Across the public sector there is constant pressure to increase efficiency while simultaneously enhancing service quality. As government departments face ever more demanding financial and service targets, they look to the private sector to help them deliver organisational change and service transformation.
Our record of successfully delivering complex and high profile transformational projects, supported by effective IT and process re-engineering, makes us an attractive partner in modernising existing services and supporting future Government initiatives.
Capita can help the public sector to meet the challenging goals of the 2007 Comprehensive Spending Review. We can help develop and modernise your IT infrastructure, and deliver the Transformational Government agenda for more personalisation, improved citizen access and cross-government working.
We transform service delivery, increase quality and drive down costs. Our focus is on enhancing partnerships across the public sector, enabling key service priorities to be addressed and ensuring that government and public services enhance the UK’s global competitiveness.
Government departments and agencies such as the Criminal Records Bureau (CRB) for the Home Office and Department of Work and Pensions choose to work with us because we deliver both the IT infrastructure and robust business processes. The net result is affordable and sustainable solutions that address unique public sector challenges.
Our core role is to provide efficient back office administration and frontline customer services - freeing you to focus on your core business drivers and strategies.
Criminal Records Bureau
The Criminal Records Bureau (CRB) gives employers information to ‘facilitate safer recruitment and protect the vulnerable’. In August 2002, it replaced local police checks across the country with a national service, collating data from a variety of sources. We are responsible for designing, building and maintaining its fully integrated IT and administration infrastructure.
The IT infrastructure we have created can process over 70,000 applications a week and issue over 120,000 documents a month. The CRB now issues 99.5% of standard disclosures within 10 days, well ahead of its 93% public service standard. |
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“I am particularly pleased with the complete commitment that Capita demonstrates to the work of the CRB and those we protect. Working together to achieve the full potential of this vital service, we have formed a true partnership, with mutual respect, that brings real benefits to the work of the CRB and those we serve.”
Vince Gaskell
Chief Executive
CRB |
We can operate either as an extension of your existing IT team or provide a complete IT solution, delivering:
- Outsourcing
- Central government services
- IT and software services
- Architecture services
- Infrastructure updates
- User interface improvements
- Customer service solutions
- Consultancy and change management
- Other business support services
Contact us now for more information.