Retail is about providing consistent service delivery, driving business efficiencies, protecting the customer brand experience, and making a profit.
You want to be able to complete customer transactions quickly, and efficiently. Provide an outstanding service. Be able to continue to deliver that level of service even at your busiest trading times: Christmas, Easter, or your sales season. And, deliver the same level of service across all your stores and outlets – whether a retail park in Aberdeen or a high street store in the city centre.
At Capita IT Services, we understand the pressures retailers face. You don’t want downtime. You don’t even want to know there is an issue – you just want your retail and support systems to work.
We look after the IT detail - whether your printer needs toner or your point of sale and hardware systems need essential maintenance. The key is that our service does not disrupt your business. If there is a problem, we willl swap out equipment and take it away for repair.
We look after your entire retail estate – no matter where you are based. We will even help you move into a new store - getting you up and running quickly and efficiently. |
|
|
"Computerland (now part of Capita IT Services) has exceeded our expectations. The transition went extremely smoothly and Computerland went out of its way to achieve this. The ongoing service is providing us with higher levels of service, a lower cost, more flexibility and a closer partnership than we had before.”
John Lunn
Information Systems Services Controller
Comet Group Plc |
Retailers such as Comet, O2, Focus DIY and Edinburgh Woollen Mills choose to work with us because we are responsive, flexible and provide the best value for money: we deliver a proactive maintenance service, keep equipment available, and ensure their infrastructure is stable.
We offer retailers:
- A single point of contact
- Service desk
- Remote incident resolution
- Hardware maintenance services
- New store fit-outs
- Store relocations
- Managed procurement
Contact us now for more information.