Yours is a fast, dynamic and exciting market. And, it’s all about your brand experience. You don’t just want customers – you want fans. And that means you need to deliver a consistently flawless service.
In this highly competitive telecoms and media market, customer engagement and retention is critical. You don’t want internal issues to distract you from looking after your customers. You need every aspect of your operation to work, and that means having a stable, reliable and available IT solutions.
You also need a partner that is culturally and commercially aligned with your business: a partnership based on energy, passion and shared objectives.
We work in partnership with our clients, to improve user productivity, increase customer satisfaction, reduce costs and deliver outcomes; and, design our service to meet the most challenging business KPIs. |
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“ComputerLand (now part of Capita IT Services) are easy to work with, understand our needs well and have done everything they said they would, which has enabled us to improve service quality, increase customer satisfaction and reduce our costs.”
Robert Saville
Head of Infrastructure Services
O2 |
Unique in the technology service industry, we produce a “school report” to assess our performance against SLAs and your KPIs – ensuring you benefit from our continuous improvement.
That’s why telecom operators such as O2 choose to work with us - we enable productivity gains without denigration of service. And, despite a 15 percent increase in user numbers, we have been able to pass on significant savings.
We can operate either as an extension of your existing IT team or in lieu of internal IT to provide a complete IT solution, delivering:
- End user support services
- Inventory management
- Hardware refresh
- Portfolio management & procurement
- Moves and changes
- Server back up and monitoring
- End to end application and server management
- Continuous improvement program
Contact us now for more information.