Capita Software Services has today announced a new web-based application, which will provide council officers, housing associations and citizens with personalised, instant access to housing and support services. Addressing the governments ‘Supporting People’ initiative to provide a better quality of life for vulnerable people, this is the first solution with a ‘self-service’ capability currently available within the social housing sector.
The new web-based application, known as ‘Capita Support’ will offer the user access to an end-to-end housing service, from support with the assessment procedure to identification of appropriate services to meet citizens’ needs.
Stewart Davison, product launch manager of Capita Software Services, commented: “Every single day local authorities face the challenge of supporting and protecting vulnerable people. This web-based application is a platform to support current business processes far more effectively and efficiently. For example, it will cut the time lag between a housing association registering a supported housing vacancy and that space being filled by an individual. Previously, this could take a number of days but now the status of accommodation and services can be reported in seconds.
Local authorities will have access to a database of organisations that support housing services and be able to track customer details immediately. This will lead to improved visibility as to how citizens are being supported by a local authority or a housing association.
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For further information, please contact:
Capita Press Office, 0870 2400 488
Capita Software Services in local government and social housing is the leading supplier of customer services, revenue and benefits processing and services, payment collection and income management software, online applications, mobile technology, revenue and benefits policy training and integrated housing management systems within the public sector and housing market place. As a division of the Capita Group Plc, the company has seen strong and consistent growth since its inception in 1994, and works with over 70 per cent of local authorities.