Our Service Management family of services ensures every aspect of the service we deliver runs smoothly, including:
- Service Desk providing a single point of contact, ownership and accountability for all enquiries;
- Request Fulfilment services including, Installations, Moves, Adds, Changes (IMAC), access requests for the effective management of low risk, frequently occurring operational change to your IT estate;
- Asset Management services enabling control of IT assets, enabling cost efficiency and compliance;
- Procurement services from a range of carefully selected resellers and technology partners.
- Service Desk, first line fix of 69% plus proactive system monitoring to maximise system availability and user productivity
- Asset and Configuration Management reducing costs through improved utilisation of assets
- Procurement, ensuring business needs are met through the provision of market knowledge and dynamic pricing
Contact us for more information on our service management services.