Application Management and Support provides applications support, management and maintenance services covering multiple applications, from multiple vendors and multiple technologies and skills.
Remote and on site application support
We provide remote and on site application support, monitoring and maintenance services including optimisation and minor enhancements and retirement of applications. These services ensure that each system is maintained in optimum working order, and that any faults are resolved within agreed SLA timeframes. The service covers line of business applications and enterprise applications such as CRM, EDRMS and ERP from vendors including SAP, Oracle, Siebel and Microsoft.
Proactive applications portfolio management
We can take responsibility for the overall management of your applications portfolio: handle day to day issues and requests raised through the Service Desk, apply root cause analysis to eliminate common problems, and manage releases of software in a controlled manner. We carry out pro-active support and maintenance to ensure key applications run smoothly. This ensures business critical applications are prioritised, avoiding unnecessary disruption to your business operations.
Application changes library
We maintain a library of all software we install as part of the Change Management procedures – complying with data protection laws, Freedom of Information Act and following best practices in line with our quality procedures. In accordance with ITIL standards, all changes are logged as formal Requests for Change, protecting your systems from unauthorised or ill-conceived changes and ensuring adequate regression and audit trails.
Contact us now for more information on our application management and support services.