Desktop Services

CHALLENGE
IT departments drive user productivity through highly available, reliable infrastructures. Partnering with Capita IT services will:

Reduce costs through improved utilisation of assets and improved asset management;

Improve availability and quality of desktop services, driving user productivity;

Reduce risks and improve user satisfaction through the application of ITIL Best Practices.

FEATURES
All our services are underpinned by best practice processes, value adding service reporting and business-led SLAs. Our offering includes the following:

Asset Tracking including lifecycle management of assets,from procurement through to disposal;

Standardisation and management of software builds, applications and releases;

Hardware maintenance or warranty services delivered throughout the UK with committed fix times;

Remote and Desk-side Support services delivered by highly skilled engineers.