CHALLENGE
Our Managed Voice Service is a highly resilient shared infrastructure platform delivering telephony services using VoIP
services that will:
- Reduce telephony costs through intelligent routing enabling “virtual” call handling, whilst providing management tools to rationalise assets and optimise resource utilisation;
- Improve customer satisfaction by reducing call wait times and call durations;
- Increase capability and capacity through the use of industry leading telephony and optimisation tools.
FEATURESOur offering includes the following:
- Fully managed service with dedicated support engineers, and reporting services;
- Voice Mail, Call Recording and Call-back services;
- An enhanced call routing feature that routes calls to different agents/skill sets based on scripted criteria;
- Call Steering services, providing menu driven steering of calls through IVR;
- PSTN Channels that provide inbound and outbound lines;
- Call Logging services provide recorded information on bothinbound and outbound calls.
Contact us now for more information on our managed voice services.