CHALLENGE
What is driving today’s desktop service solutions?
- Budget challenges
- Reduce capital expenditure
- Low cost PC upgrades
- Predictable ongoing costs
- Low cost PC deployment and support model
- Ability to ‘flex’ costs in line with demand
Service demands
- Service desk delivered in conjunction with desktop support services
- Requirement for increased level of service
- Need for additional/new services
- Desire for increased user productivity
- Pressure for new technology e.g. Windows 7
- Demand for standardisation versus flexibility
- Services that are underpinned by ITIL
FEATURES AND BENEFITS
All of our services are underpinned by best practice processes, value adding service reporting and business-led SLAs. Our offering includes the following:
- Standard desktop and laptop hardware
- Hardware refresh ‘built in’ every 4 years
- Service charge based on a simple per unit charge
- Cost effective support model underpinned by shared services, remote support and nation-wide field resource
- Ability to ‘flex’ service in-line with changes in business requirements
- Service desk aligned to desktop support
- MDS continuous development roadmap for service components e.g. Desktop Virtualisation, Password Automation, Power Management
- Standardised solutions reduce total cost of ownership and downtime
- MDS based on Windows 7 with technology roadmap
- Standard build software subject to quarterly updates
- Service management based on ITIL best practice
Our service is clearly defined with a standard package with numerous optional extras and 'built in' is a hardware refresh every four years.
OUR SOLUTION
- The right experience - We have proven expertise in desktop management services over many years: we currently support over 150,000 desktops and 9,000 servers.
- The right coverage - We have a nationwide network of some 1,000 highly experienced engineers, enabling us to respond rapidly to your needs – wherever you are.
- The right solutions - Although we are vendor independent, we have close working relationships with a wide variety of leading application and technology vendors – so we can source the solution that is right for your business.
Our status as one of only a few official Apple Authorised Systems Integrators combined with our expertise and experience means we are able to support bring your own device initiatives, mobiles and Apple devices.
This means that we can offer you superior levels of performance, reliability and scalability at exceptional prices.
Contact us to discuss how we can help make your business even more competitive, speak to our managed services sales team or call us on 0800 032 5794.
Contact us now for more information on our managed desktop service.