CHALLENGE Request Fulfilment are designed to meet the dynamic nature of your business by:
- Minimising downtime by effective planning and scheduling;
- Maximising user satisfaction through the implementation of each Service Request against business-led service level targets, managing user expectations;
- Delivering change in a repeatable and consistent manner;
- Having highly skilled engineers ready to meet inconsistent demand, whilst providing the opportunity to reduce training and recruitment costs.
FEATURESAll of our services are underpinned by best practice processes, value adding service reporting and business-led service targets. Our offering includes the following:
- Provision of skilled technical resources for the management of both logical and physical Service Requests, including IMACs, Starters and Leavers, and Access Requests;
- Development and management of a Catalogue defining each Service Request available to your organisation and the appropriate approval routes